Refund policy
Returns and Exchange
• To benefit from Return, Exchange, and Warranty services, the original invoice is required. • All items are subject to Return and Exchange except (Books, Electronics, Software, Video Games, and Prepaid Cards unless found with a manufacturing defect) with the following terms:
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Item is in original packing condition.
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Return is within 3 days and exchange is within 7 days of the date of purchase.
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Offers item can be returned with the purchased item if the offers item is still in the original condition, otherwise its price will be deducted.
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Amounts paid are returned using the same method used when paying, except purchases paid with partner vouchers or through installment service, where the amount paid can be exchanged with SM Tech Trading vouchers.
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Refunding the amount collected on behalf of 3rd parties depends solely on the service provider’s Return & Exchange policies, and it requires the customer providing the payment slip alongside the SM Tech Trading Invoice.
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Return, Exchange, and warranty service extend within the geographical boundaries of the country in which the product was purchased.
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Service charges are non-refundable.
(These additional terms and conditions are applied for online purchases) 8. Accepting shipment from the shipping company declares that the shipment (carton) is in good condition and it is sealed upon receiving. 9. The return and exchange period is calculated from the date of delivery. 10. To benefit from return and exchange services, the customer must go to the nearest SM Tech Trading store (You can visit the store locations page). If the store is not available in your city, please contact us at our unified customer service number [Add Your Number Here, e.g., 40198333]. A representative of the shipping company will come to pick up the order.
